Q: How long will my Private Sale order take to arrive?
A: Due to the high volume of orders during the Private Sale, please allow up to 5 working days for your order to be dispatched. Once your order has shipped, you will receive a shipping confirmation email with tracking details. Please note that customer service responses may take up to 72 hours during this period.

Q: Can I adjust my order or order details?
A: No. Due to the high volume of orders during the Private Sale, we are unable to make any changes or amendments to orders once they have been placed. Please ensure all order and shipping details are correct before completing your purchase.

Q: How do I track my order?
A: Once your order has been dispatched (please allow up to 5 working days for processing), you will receive a shipping confirmation email with a tracking number. Please allow up to 48 hours for tracking updates to appear, as it can take some time for our couriers to update parcel movement in their systems. If you have not received your tracking information 5 working days after placing your order, please contact us at info@abelfragrance.com.

Q: Do you offer returns on Private Sale orders?
A: No. All Private Sale orders are final. We do not offer returns, exchanges or refunds on Private Sale purchases unless your order arrives damaged or you receive an incorrect item. If this occurs, please contact us at info@abelfragrance.com within 14 days of delivery with your order number and photos of the item.

Q: Can I use a discount code on my Private Sale order?
A: No. Discount codes cannot be applied to Private Sale items.

Q: Can I combine my orders?
A: No. Due to the high volume of orders during the Private Sale, orders cannot be combined. If multiple orders are placed, each order will be processed and dispatched separately.

Q: Can I earn or redeem loyalty points on Private Sale purchases?
A: No. Loyalty points cannot be earned or redeemed on Private Sale products.

Shipping Rates:
Australia
- Shipping: 20 AUD
- Free shipping on orders over 250 AUD
New Zealand
- Shipping: 10 NZD
- Free shipping on orders over 150 NZD

Q: How do I track my order?
A: Once your order has been dispatched (please allow up to 5 working days for processing), you will receive a shipping confirmation email with a tracking number.

Please allow up to 48 hours for tracking updates to appear, as it can take some time for our couriers to update parcel movement in their systems.

If you have not received your tracking information 5 working days after placing your order, please contact us at info@abelfragrance.com.

Q: Can I adjust my order or shipping details?
A: No. Due to the high volume of orders during the Private Sale, we are unable to make any changes or amendments to orders once they have been placed. This includes changes to your shipping address. Please ensure all order and shipping details are correct before completing your purchase.

Q: Can I combine multiple orders?
A: No. Due to the high volume of orders during the Private Sale, orders cannot be combined. If multiple orders are placed, each order will be processed and dispatched separately.

Q: Can I cancel my order?
A: If you need to cancel your order, please contact us immediately at info@abelfragrance.com. We will do our best to process cancellation requests before dispatch, however we cannot guarantee this due to order processing times. Once an order has been dispatched, it cannot be cancelled.

Q: Do you ship to PO Boxes?
A: No. Please provide a physical delivery address for your order.

- Private Sale goes live on 7 July for 24 hours: Live at 7:00 PM NZDT on abelfragrance.com.
- Private Sale is 50% off archive stock only, while stocks last.
- Private Sale stock is exclusively old formulas.
- Private Sale orders are FINAL. No cancellations, exchanges, returns, or refunds. No exceptions.
- Private Sale products may have minor imperfections, including minor scratches or cosmetic damage to the box, bottle, or outer packaging, fragrance in a mismatched bottle (e.g. Golden Neroli in a Cyan Nori–labelled bottle), or repurposed end-of-run components (e.g. caps or outer packaging from different scents), while the fragrance inside remains correct.
- Private Sale is only available in Australia and New Zealand on abelfragrance.com due to shipping restrictions. No exceptions.
- Due to the high volume of orders during this period, we are unable to make changes or amendments to orders once they have been placed.
- Multiple Private Sale orders cannot be combined. Each order will be dispatched separately.
- Due to the high volume of orders during this period, please allow up to 5 working days for your order to be shipped and for your shipping confirmation with tracking information to be sent.
- Due to the high volume of enquiries during this period, customer service response times may take up to 72 hours.
- Loyalty points cannot be earned or redeemed on Private Sale products.